FAQ

Posters

• Printer

  Using Epson UltraChrome water based HDR ink-jet technology
  Basis Weight: 192 gsm
  Media Thickness: 10.3 mil (0.26 mm)
  ISO Brightness: 104%
  Opacity: 94%

• Luster Paper

  Epson Ultra Premium Luster Photo Paper
  Between a gloss and matte finish
  Highly saturated, maximum ink coverage
  Fingerprint resistant
  Perfect for framing

Framed Posters

• Alder, Semi-hardwood frame
  Black in color
  .75″ thick
  Acrylite front protector
  Lightweight
  Hanging hardware attached
  Made in Los Angeles

Canvas

• Canvases

  Lasts up to and beyond 200 years
  20.5 mil thick canvas, 470gsm
  Mounting brackets included – centered on frame
  Hand glued solid wood stretcher bars
  Printed on textured and fade-resistant canvas (OBA-Free)
  1.5″ deep

• Final Touches

  Hand-stretched
  Hand glued solid wood stretcher bars
  Matte-finish coatins

 T-Shirts

• Apparel

T-shirts, Tank Tops, V-necks, Long Sleeves
Sweatshirts, Hoodies, Raglans
American Apparel, Gildan, Alternative, Anvil brands available
Baby, kids/youth models available
Tear-Away labels for select Alternative, Anvil, LAT and Next Level models

• The Printing

  Direct to Garment
  Brother Graffitee photo quality
  Printed using Brother GT 381 machines
  CPSIA compliant inks

 All Over Tote Bags

• 100% polyester bag and lining
  Box construction, not flat
  Made in USA of Imported fabric

Mugs

• 11oz and 15oz
  Made in Thailand and USA options available
  Graphic is sublimated for top quality
  Dishwasher safe

 Throw Pillows

• 18×18 inches
  80% polyester / 20% cotton fleece
  Soft, durable and suitable for fine print
  Individually cut and sewn in LA
  Double sided print
  Concealed zipper
  Machine washable
  Pillow insert included (handwash only)
  Resilient polyester filling retains shape

We only use the most reputable of brands for making our products

We try to show you how the design of choice will look on your t-shirt, but sizing and position will vary due to sizes of garments….we do our best to represent the actual product but it will not be an exact replica of the mock up you see. Maximum print area is 12″ by 16″ so depending on the design etc., it will be in this range….remember the larger the shirt the print takes up less area, and the smaller the shirt, we sometimes have to reduce the print size so your design isn’t under your armpits.

Cancellations

Because of the speed orders are processed, we do not allow cancellations of orders once they have gone to press.  Orders may be cancelled prior to being printed, please contact us as soon as possible if you wish to cancel an order, again, as our products are made to order and custom, once they have gone to press we will not cancel your order.

Refunds

We make every effort possible to ensure your items will be produced at their best quality. We offer a money-back guarantee on products that do not meet our quality standard. All items must be shipped back to us (please contact us first for the return address) in an unworn new state and shipping charges will not be refunded, you will need to ship back to us at your own expense. We do NOT offer refunds if you ordered the wrong size, as our business is a custom print to order, please check the sizing charts and order accordingly.  Anything to do with quality refunds we will ask you for a photo of the issue.

We will offer a full refund, or a replacement item free of charge, if one or more of the following occurs:

Incorrect Size ( i.e. a small arrives instead of a medium) or Style: If the garment printed on does not match that what you ordered( (i.e. youth arrives instead of toddler) or Incorrect Printing: The finished product artwork differs from the artwork you ordered (i.e. the image was to be a cat and is a dog). Missing or Damaged Garments: If your item was not delivered in a timely manner, or the garment was ripped, torn, or damaged we will offer a refund, please be prepared to send us photos and be prepared to ship back to us (shipping is not refundable or covered).

Returns Without Cause:

Returns without cause or reason will not be refunded. We try to do everything to make sure your order is perfect, but unfortunately we sometimes do make errors. Your satisfaction and referral business is important, please contact us as we hope we can make things right, we will do EVERYTHING we can to rectify an issue, just reach out first and give us a chance.

Cancellations

Because of the speed orders are processed, we do not allow cancellations of orders once they have gone to press.  Orders may be cancelled prior to being printed, please contact us as soon as possible if you wish to cancel an order, again, as our products are made to order and custom, once they have gone to press we will not cancel your order.

Refunds

We make every effort possible to ensure your items will be produced at their best quality. We offer a money-back guarantee on products that do not meet our quality standard. All items must be shipped back to us (please contact us first for the return address) in an unworn new state and shipping charges will not be refunded, you will need to ship back to us at your own expense. We do NOT offer refunds if you ordered the wrong size, as our business is a custom print to order, please check the sizing charts and order accordingly.  Anything to do with quality refunds we will ask you for a photo of the issue.

We will offer a full refund, or a replacement item free of charge, if one or more of the following occurs:

Incorrect Size ( i.e. a small arrives instead of a medium) or Style: If the garment printed on does not match that what you ordered( (i.e. youth arrives instead of toddler) or Incorrect Printing: The finished product artwork differs from the artwork you ordered (i.e. the image was to be a cat and is a dog). Missing or Damaged Garments: If your item was not delivered in a timely manner, or the garment was ripped, torn, or damaged we will offer a refund, please be prepared to send us photos and be prepared to ship back to us (shipping is not refundable or covered).

Returns Without Cause:

Returns without cause or reason will not be refunded. We try to do everything to make sure your order is perfect, but unfortunately we sometimes do make errors. Your satisfaction and referral business is important, please contact us as we hope we can make things right, we will do EVERYTHING we can to rectify an issue, just reach out first and give us a chance.

Remember that the bright colors you see on screen are completely different then printed matter and will vary from monitor to print, is white printing the best on all colors? Maybe not on light pink or light blue, you can always contact us to change the lettering to any color and we will gladly do so….remember we don’t refund because it doesn’t appear like it did on your monitor!

We try to show you how the design of choice will look on your t-shirt, but sizing and position will vary due to sizes of garments….we do our best to represent the actual product but it will not be an exact replica of the mock up you see. Maximum print area is 11″ by 15″ or 12″ x 16″ so depending on the design etc., it will be in this range….remember the larger the shirt the print size looks smaller because it stays at 11″x15″ or 12″ x 16″while the shirt gets bigger.

Returns without cause or reason will not be refunded. We try to do everything to make sure your order is perfect, but unfortunately we sometimes do make errors. Your satisfaction and referral business is important, please contact us as we hope we can make things right, we will do EVERYTHING we can to rectify an issue, just reach out first and give us a chance.