FAQ
We encourage to read all about us and everything we want to share with you!
How long does it take to receive my order?
97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.
USA Basic –3-5 business days via USPS/3-5 business days via FedEx SmartPost
USA Expedited –1-3 business days via FedEx
Canada Basic – 5-10 business days without tracking
Canada Expedited – 1-5 business days via FedEx
Worldwide Basic –Â10-20 business days without tracking
Worldwide Expedited – 1-5 business days via FedEx
WILL WE GUARANTEE AN ITEM ARRIVING BY A CERTAIN DATE? No, sorry, we won’t do that, we do our best to ship quickly and efficiently, use the guidelines above to see if your item will make it on time…best we can do!
What kind of quality can I expect from your products?
Posters
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Printer
Using Epson UltraChrome water based HDR ink-jet technology
Basis Weight: 192 gsm
Media Thickness: 10.3 mil (0.26 mm)
ISO Brightness: 104%
Opacity: 94% -
Luster Paper
Epson Ultra Premium Luster Photo Paper
Between a gloss and matte finish
Highly saturated, maximum ink coverage
Fingerprint resistant
Perfect for framing
Framed Posters
- Alder, Semi-hardwood frame
Black in color
.75″ thick
Acrylite front protector
Lightweight
Hanging hardware attached
Made in Los Angeles
Canvas
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Canvases
Lasts up to and beyond 200 years
20.5 mil thick canvas, 470gsm
Mounting brackets included – centered on frame
Hand glued solid wood stretcher bars
Printed on textured and fade-resistant canvas (OBA-Free)
1.5″ deep -
Final Touches
Hand-stretched
Hand glued solid wood stretcher bars
Matte-finish coatins
T-Shirts
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Apparel
T-shirts, Tank Tops, V-necks, Long Sleeves
Sweatshirts, Hoodies, Raglans
American Apparel, Gildan, Alternative, Anvil brands available
Baby, kids/youth models available
Tear-Away labels for select Alternative, Anvil, LAT and Next Level models
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The Printing
Direct to Garment
Brother Graffitee photo quality
Printed using Brother GT 381 machines
CPSIA compliant inks
All Over Tote Bags
- 100% polyester bag and lining
Box construction, not flat
Made in USA of Imported fabric
Mugs
- 11oz and 15oz
Made in Thailand and USA options available
Graphic is sublimated for top quality
Dishwasher safe
Throw Pillows
- 18×18 inches
80% polyester / 20% cotton fleece
Soft, durable and suitable for fine print
Individually cut and sewn in LA
Double sided print
Concealed zipper
Machine washable
Pillow insert included (handwash only)
Resilient polyester filling retains shape
We only use the most reputable of brands for making our products
Will my items look the SAME as on my computer screen?
We try to show you how the design of choice will look on your t-shirt, but sizing and position will vary due to sizes of garments….we do our best to represent the actual product but it will not be an exact replica of the mock up you see. Maximum print area is 12″ by 16″ so depending on the design etc., it will be in this range….remember the larger the shirt the print takes up less area, and the smaller the shirt, we sometimes have to reduce the print size so your design isn’t under your armpits.
Can I get printing on the back instead of the front or both?
What if I put the wrong delivery address in by mistake?
Do you do custom orders and at what cost?
Can you mark my item as 'gift' to avoid Customs and Duties?
Do you offer a Refund or Exchange Policy?
Cancellations
Because of the speed orders are processed, we do not allow cancellations of orders once they have gone to press. Orders may be cancelled prior to being printed, please contact us as soon as possible if you wish to cancel an order, again, as our products are made to order and custom, once they have gone to press we will not cancel your order.
Refunds
We make every effort possible to ensure your items will be produced at their best quality. We offer a money-back guarantee on products that do not meet our quality standard. All items must be shipped back to us (please contact us first for the return address) in an unworn new state and shipping charges will not be refunded, you will need to ship back to us at your own expense. We do NOT offer refunds if you ordered the wrong size, as our business is a custom print to order, please check the sizing charts and order accordingly. Anything to do with quality refunds we will ask you for a photo of the issue.
We will offer a full refund, or a replacement item free of charge, if one or more of the following occurs:
Incorrect Size ( i.e. a small arrives instead of a medium) or Style: If the garment printed on does not match that what you ordered( (i.e. youth arrives instead of toddler) or Incorrect Printing: The finished product artwork differs from the artwork you ordered (i.e. the image was to be a cat and is a dog). Missing or Damaged Garments: If your item was not delivered in a timely manner, or the garment was ripped, torn, or damaged we will offer a refund, please be prepared to send us photos and be prepared to ship back to us (shipping is not refundable or covered).
Returns Without Cause:
Returns without cause or reason will not be refunded. We try to do everything to make sure your order is perfect, but unfortunately we sometimes do make errors. Your satisfaction and referral business is important, please contact us as we hope we can make things right, we will do EVERYTHING we can to rectify an issue, just reach out first and give us a chance.
Do you offer a Refund or Exchange Policy?
Cancellations
Because of the speed orders are processed, we do not allow cancellations of orders once they have gone to press. Orders may be cancelled prior to being printed, please contact us as soon as possible if you wish to cancel an order, again, as our products are made to order and custom, once they have gone to press we will not cancel your order.
Refunds
We make every effort possible to ensure your items will be produced at their best quality. We offer a money-back guarantee on products that do not meet our quality standard. All items must be shipped back to us (please contact us first for the return address) in an unworn new state and shipping charges will not be refunded, you will need to ship back to us at your own expense. We do NOT offer refunds if you ordered the wrong size, as our business is a custom print to order, please check the sizing charts and order accordingly. Anything to do with quality refunds we will ask you for a photo of the issue.
We will offer a full refund, or a replacement item free of charge, if one or more of the following occurs:
Incorrect Size ( i.e. a small arrives instead of a medium) or Style: If the garment printed on does not match that what you ordered( (i.e. youth arrives instead of toddler) or Incorrect Printing: The finished product artwork differs from the artwork you ordered (i.e. the image was to be a cat and is a dog). Missing or Damaged Garments: If your item was not delivered in a timely manner, or the garment was ripped, torn, or damaged we will offer a refund, please be prepared to send us photos and be prepared to ship back to us (shipping is not refundable or covered).
Returns Without Cause:
Returns without cause or reason will not be refunded. We try to do everything to make sure your order is perfect, but unfortunately we sometimes do make errors. Your satisfaction and referral business is important, please contact us as we hope we can make things right, we will do EVERYTHING we can to rectify an issue, just reach out first and give us a chance.
What type of print is used on your garments?
Remember that the bright colors you see on screen are completely different then printed matter and will vary from monitor to print, is white printing the best on all colors? Maybe not on light pink or light blue, you can always contact us to change the lettering to any color and we will gladly do so….remember we don’t refund because it doesn’t appear like it did on your monitor!
We try to show you how the design of choice will look on your t-shirt, but sizing and position will vary due to sizes of garments….we do our best to represent the actual product but it will not be an exact replica of the mock up you see. Maximum print area is 11″ by 15″ or 12″ x 16″ so depending on the design etc., it will be in this range….remember the larger the shirt the print size looks smaller because it stays at 11″x15″ or 12″ x 16″while the shirt gets bigger.
Returns without cause or reason will not be refunded. We try to do everything to make sure your order is perfect, but unfortunately we sometimes do make errors. Your satisfaction and referral business is important, please contact us as we hope we can make things right, we will do EVERYTHING we can to rectify an issue, just reach out first and give us a chance.
Is my item guaranteed in stock?
Still have questions…
Questions are the root of all answers.
Don’t Be Shy!